Terms & Conditions (T&C)

Effective Date: 13 June 2025

1. Introduction:
By using The Hidden 10 website and services, you agree to these Terms & Conditions.

2. Services:
The Hidden 10 provides invoice recovery assistance by contacting brands or clients on your behalf. We do not guarantee payment and act solely as a liaison to facilitate recovery efforts.

3. Client Responsibilities:

  • You must provide accurate information regarding unpaid invoices.

  • You must ensure you have the right to request assistance for the invoices submitted.

4. Fees & Payments:

  • Fees are based on the agreed commission structure per successful recovery.

  • Payments are due as per invoice terms specified in the service agreement.

5. Limitation of Liability:
The Hidden 10 is not liable for any lost revenue, damages, or claims arising from our services. Use of our services is at your own risk.

6. Governing Law:
These Terms & Conditions are governed by the laws of Australia.

7. Changes:
We may update these Terms & Conditions at any time. Continued use of our services constitutes acceptance of any changes.

Accessibility Statement

At The Hidden 10, we are committed to ensuring digital accessibility for all users, including individuals with disabilities.

We aim to meet or exceed the WCAG 2.1 accessibility standards and are continually working to improve the usability and accessibility of our platform.

If you experience any difficulty accessing our content or services, please contact us at hello@thehidden10.com, and we will provide assistance or alternative formats as needed.

Privacy Policy

1. Information We Collect:
We may collect personal information such as your name, email address, phone number, and details regarding unpaid invoices you submit through our form.

2. How We Use Your Information:

  • To respond to your inquiries.

  • To provide invoice recovery services.

  • To communicate updates and relevant service information.

3. Sharing Your Information:
We do not sell or share your personal data with third parties except as required to provide our services (e.g., contacting relevant brands/clients for invoice recovery).

4. Data Security:
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights:
You may request access, correction, or deletion of your personal data by contacting us at hello@thehidden10.com.

6. Policy Updates:
This policy may be updated periodically. Please check this page for the latest version.